Terms of Service
1. Who these terms are with
These Terms of Service (the “Terms”) are a contract between you (the “Client”) and VZNR LLC, a limited liability company organised under the laws of the State of New Mexico, United States, Entity ID 0008078653, with its registered address at 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110 (“VZNR”, “we”, “us”).
By purchasing an engagement, you agree to these Terms. If you are buying on behalf of an organisation, you confirm you are authorised to bind it.
2. What we provide
VZNR provides consulting and implementation support relating to the adoption of commercially available artificial intelligence and automation tools in the Client's business. Services are sold as fixed-scope packages described on our pricing page.
The specific scope of each engagement is set out in a written scope document agreed before payment, which covers:
- the domain and area of practice in scope;
- the deliverables to be produced;
- the timeline and the number of working sessions; and
- the total price.
Where these Terms and a signed scope document conflict, the scope document governs for that engagement.
3. What we do not provide
VZNR does not provide legal, tax, accounting, medical, financial, investment or any other regulated professional advice. Nothing we deliver should be relied upon as such advice. Where an engagement touches a regulated activity, we will identify the constraint and recommend that you obtain advice from an appropriately licensed professional.
We make no representation, warranty or guarantee regarding any business outcome, including but not limited to revenue, profit, cost reduction, time saved, staffing levels or competitive position. Any figures discussed during an engagement are estimates based on information you supply and are not commitments.
We do not develop or train bespoke machine learning models. We do not provide software as a service and we do not host or operate systems on your behalf after handover.
4. Your responsibilities
- Provide accurate and complete information about your business processes. Our deliverables are only as good as the input.
- Make the agreed people available for scheduled sessions.
- Purchase and hold in your own name any third-party tool licences recommended during the engagement.
- Ensure that any data you share with us may lawfully be shared, and remove or mask data you are not permitted to disclose.
- Make your own final decisions about which tools to adopt and how to use them.
5. Third-party tools
Engagements involve recommending and configuring software supplied by third parties. Those tools are governed by their own terms and privacy policies, and you contract with those suppliers directly. VZNR is not a reseller, is not responsible for the availability, accuracy, pricing or continued existence of any third-party tool, and receives no commission or referral fee from any tool vendor unless disclosed to you in writing before recommendation.
6. Fees and payment
All prices are stated in United States dollars. Each engagement is a one-time charge, payable in full before work begins. There is no subscription, recurring charge, retainer or automatic renewal.
Card payments are processed by Stripe, Inc. We do not receive or store your full card details. The descriptor shown on your statement begins with VZNR.
Prices exclude any taxes, duties or bank charges that may apply in your jurisdiction, which are your responsibility.
7. Refunds and cancellation
Refund and cancellation rights are set out in full in our Refunds & Cancellation Policy, which forms part of these Terms.
8. Intellectual property
On receipt of full payment, you own the deliverables produced specifically for you — the written map, implementation plan, operating procedures and configuration documentation.
VZNR retains ownership of its underlying methods, frameworks, templates, checklists and domain index, including any improvements made to them during an engagement. You receive a non-exclusive, perpetual licence to use those materials internally as embedded in your deliverables. You may not resell, publish or license our templates or frameworks as a standalone product.
9. Confidentiality
Each party will keep the other's non-public information confidential and use it only to perform or receive the services. This obligation continues for three years after the engagement ends. It does not apply to information that is public, already known without obligation, independently developed, or required to be disclosed by law.
We will not name you as a client or describe your engagement publicly without your written permission.
10. Limitation of liability
To the maximum extent permitted by law, VZNR's total aggregate liability arising out of or in connection with an engagement, whether in contract, tort (including negligence) or otherwise, is limited to the total fees paid by you for that engagement.
VZNR is not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profit, revenue, data, goodwill or anticipated savings, even if advised of the possibility.
Nothing in these Terms excludes liability that cannot lawfully be excluded, including liability for fraud or for death or personal injury caused by negligence.
11. Suspension and termination
Either party may terminate an engagement in writing. The consequences of termination, including any refund due, are set out in the Refunds & Cancellation Policy.
We may decline or discontinue an engagement where the requested work would be unlawful, would require us to give regulated advice, or where the Client's conduct towards our personnel is abusive. In that case any unearned fees are returned in full.
12. Changes to these Terms
We may update these Terms. The version in force for your engagement is the version published on the date you paid, and we will keep a copy available on request. Continued purchase of new engagements after an update constitutes acceptance of the updated Terms.
13. Governing law and disputes
These Terms are governed by the laws of the State of New Mexico, United States, without regard to its conflict of law rules. The state and federal courts located in Bernalillo County, New Mexico have exclusive jurisdiction, and both parties submit to that jurisdiction.
Before starting proceedings, both parties agree to raise the dispute in writing and attempt to resolve it in good faith within 30 days.
14. General
If any provision is held unenforceable, the remainder stays in effect. A failure to enforce a right is not a waiver of it. You may not assign these Terms without our written consent; we may assign them to a successor of our business. These Terms, together with the scope document and the policies linked from them, are the entire agreement between the parties.
15. Contact
Questions about these Terms should be sent to aisupport@vznrgroup.com, or by post to VZNR LLC, 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States.